Terms of service

Terms of Service

Last updated: September 6, 2026

Welcome to ZORI.

These Terms of Service (“Terms”) govern your access to and use of the ZORI website, online store, products, and related services.

ZORI is a brand operated by ELARIAH LLP. In these Terms, “ZORI,” “we,” “us,” and “our” refer to ZORI and ELARIAH LLP, as applicable. “You” and “your” refer to any person who accesses our website or purchases our products.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.

1. Use of Our Website

You may use the ZORI website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website for fraudulent, unlawful, or unauthorized purposes

  • Attempt to gain unauthorized access to our website, systems, or accounts

  • Interfere with the security, functionality, or operation of the website

  • Copy, reproduce, modify, distribute, or commercially exploit our website content without permission

  • Use automated systems, bots, scrapers, or similar methods to collect information from our website without authorization

  • Provide false, misleading, or fraudulent information

  • Use the website in a manner that may harm ZORI, our customers, or our service providers

We reserve the right to suspend or restrict access to our website where we reasonably believe these Terms have been violated or where necessary for security, legal, or operational reasons.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, colours, materials, and other product information displayed on our website are accurate and up to date.

However, minor variations may occur due to:

  • Photography and lighting conditions

  • Individual screen or device settings

  • Manufacturing or finishing variations

  • Differences between actual and digitally displayed colours

Such minor variations do not necessarily constitute a product defect.

Product availability may change without notice. We reserve the right to discontinue products, limit quantities, modify product specifications, or update product information at any time.

3. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change from time to time without prior notice. The price applicable to your order will generally be the price displayed when you complete your purchase, together with any applicable shipping charges, taxes, or other charges shown at checkout.

In the event of an obvious pricing, product, or listing error, we reserve the right to correct the error and, where appropriate, cancel the affected order and refund any amount already paid.

4. Orders and Order Acceptance

When you place an order through our website, you are requesting to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method. An order confirmation confirms that we have received your order but does not necessarily mean that the order has been accepted for fulfilment.

We reserve the right to accept, reject, or cancel an order for reasons including:

  • Product availability

  • Pricing or listing errors

  • Payment-related issues

  • Incorrect or incomplete customer information

  • Delivery limitations

  • Suspected fraudulent or unauthorized activity

  • Technical or operational errors

  • Legal or regulatory requirements

If we cancel an order after payment has been received, we will initiate a refund for the amount paid for the cancelled order, subject to applicable payment-processing procedures.

5. Payment

You must use one of the payment methods made available at checkout.

You agree to provide accurate and valid billing, payment, and contact information.

Payments may be processed through third-party payment service providers. ZORI does not generally store complete card numbers or other sensitive payment credentials on its own systems unless expressly stated otherwise.

Third-party payment providers may have their own terms, privacy policies, and security procedures.

6. Order Cancellation

You may request cancellation of an order within 24 hours of placing the order, provided the order has not already been processed, fulfilled, or shipped.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Where cancellation is not possible, you may be eligible to request a return after delivery in accordance with our Return & Refund Policy.

7. Shipping and Delivery

Orders are shipped in accordance with our Shipping Policy.

Any delivery timelines displayed on our website are estimates and are provided for guidance. Actual delivery times may vary due to the destination, courier operations, weather, public holidays, logistical issues, or circumstances beyond our reasonable control.

You are responsible for providing an accurate and complete shipping address and valid contact information.

ZORI is not responsible for delays resulting from circumstances beyond our reasonable control, although we will make reasonable efforts to assist you where possible.

8. Returns, Refunds and Exchanges

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms.

Unless otherwise stated for a particular product, eligible returns may generally be requested within 7 days of delivery.

Approved eligible returns may qualify for free return shipping, and ZORI does not charge a restocking fee.

Additional product-specific return restrictions may apply. Please review our Return & Refund Policy and the applicable product information before placing an order.

9. Intellectual Property

All content available on the ZORI website, including but not limited to:

  • ZORI name and logo

  • Product photographs

  • Product descriptions

  • Graphics and illustrations

  • Website design and layout

  • Text and written content

  • Videos

  • Marketing materials

  • Other original content

is owned by, licensed to, or otherwise lawfully used by ZORI and/or ELARIAH LLP and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, publish, distribute, sell, license, or commercially exploit our intellectual property without prior written permission.

10. User Reviews and Submitted Content

If you submit reviews, photographs, videos, feedback, comments, testimonials, or other content to ZORI, you represent that:

  • You have the right to submit the content

  • The content does not violate another person's rights

  • The content is not unlawful, defamatory, abusive, fraudulent, misleading, or infringing

By submitting content, you grant ZORI a non-exclusive, royalty-free permission to use, reproduce, display, publish, adapt, and distribute that content for legitimate business, customer service, website, social media, advertising, and marketing purposes, subject to applicable law.

We reserve the right to remove or decline to publish submitted content where reasonably necessary.

11. Third-Party Services and Links

Our website may use or provide links to third-party services, including payment processors, shipping and delivery providers, analytics providers, social media platforms, technology providers, and other service providers.

ZORI does not control and is not responsible for the availability, content, policies, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

12. Website Availability and Security

We make reasonable efforts to maintain the availability and proper functioning of the ZORI website.

However, we do not guarantee that the website will always be:

  • Available or uninterrupted

  • Error-free

  • Completely secure

  • Free from viruses or other harmful components

We may temporarily suspend, restrict, modify, or discontinue parts of the website for maintenance, updates, security, technical issues, or other operational reasons.

13. Disclaimer

To the maximum extent permitted by applicable law, the ZORI website and its content are provided on an “as available” basis.

While we make reasonable efforts to provide accurate information, we do not guarantee that every website page, product description, image, price, or other information will always be complete, current, or free from errors.

Nothing in these Terms limits any rights or protections available to consumers under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, ZORI and ELARIAH LLP will not be liable for indirect, incidental, special, consequential, or similar losses arising from or relating to your use of the website or purchase of our products.

Nothing in these Terms excludes or limits any liability, responsibility, or consumer right that cannot legally be excluded or limited under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless ZORI and ELARIAH LLP from claims, liabilities, losses, damages, costs, and reasonable expenses arising from:

  • Your unlawful or unauthorized use of the website

  • Your violation of these Terms

  • Your violation of applicable law

  • Your infringement of another person's rights

This provision applies only to the extent permitted by applicable law.

16. Privacy

Your use of the ZORI website is also governed by our Privacy Policy.

We may collect and process personal information necessary to operate our website, process and deliver orders, provide customer support, communicate with you, prevent fraud, improve our services, and comply with applicable legal obligations.

Please review our Privacy Policy for information about how we collect, use, disclose, retain, and protect personal information.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

The updated Terms will be posted on this page with a revised “Last updated” date.

Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

18. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, your use of the website, or your purchase of products from ZORI shall be subject to the jurisdiction of the courts and authorities having appropriate jurisdiction, subject to applicable law and consumer protection rights.

Nothing in these Terms prevents you from exercising any mandatory consumer rights available to you under applicable law.

19. Contact Us

If you have questions regarding these Terms, your order, or any ZORI product or service, you may contact us using the details below:

ZORI
A brand operated by ELARIAH LLP

Email: zorijewelsin@gmail.com
Phone: +91 77 1801 5206
Address: Station Road, Kalwa, 302, Jainam Arcade, Thane, Maharashtra – 400605, India

Legal Entity: ELARIAH LLP

By accessing the ZORI website or placing an order, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them to the extent permitted by applicable law.