Shipping Policy

Last updated: September 6, 2026

At ZORI, we are committed to getting your order to you safely and as quickly as possible.

ZORI is a brand operated by ELARIAH LLP (“ZORI”, “ELARIAH LLP”, “we”, “us”, or “our”).

Please read the following Shipping Policy before placing your order.

1. Order Processing

Once your order is successfully placed and confirmed, our team will begin processing it.

Orders are generally processed and dispatched within 1–3 business days after order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been placed, you may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.

After your order has been dispatched, we will provide shipping confirmation and tracking details where available.

2. Delivery Time

After dispatch, orders typically take approximately 3–7 business days to be delivered, depending on your location and the courier service.

Delivery timelines are estimates and may vary due to factors including:

• Delivery location

• Courier and logistics operations

• Weather conditions

• Public holidays

• High order volumes

• Incorrect or incomplete delivery information

• Operational or technical issues

• Events or circumstances beyond our reasonable control

The delivery timelines provided by ZORI are estimates and are not guaranteed.

3. Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

From time to time, ZORI may offer free-shipping promotions or other shipping-related offers. Such offers will be subject to the terms and conditions specified in the relevant promotion.

4. Order Tracking

Once your order has been dispatched, tracking information will be provided through the contact details associated with your order, where tracking is available.

You can use the tracking information to monitor the progress of your shipment.

Please note that tracking information may take some time to become active after the package has been handed over to the courier.

5. Delivery Address

Please ensure that your name, shipping address, mobile number, email address, and other delivery details are accurate before completing your order.

ZORI may not be responsible for delays or failed deliveries resulting from:

• Incorrect or incomplete addresses

• Incorrect contact information

• Recipient unavailability

• Refusal to accept the shipment

• Multiple unsuccessful delivery attempts

• Failure to provide information required by the courier for delivery

If you notice an incorrect delivery address immediately after placing your order, please contact ZORI Customer Support as soon as possible.

We will make reasonable efforts to assist with address changes, but changes cannot be guaranteed once an order has entered processing or has been dispatched.

6. Delayed, Lost, or Undelivered Orders

If your order is significantly delayed, appears to be lost, or has not been delivered within a reasonable period, please contact ZORI Customer Support with your order number and tracking details.

We will work with the relevant courier or logistics provider to investigate the shipment and determine an appropriate resolution.

Once an order has been handed over to the courier, the shipment is also subject to the courier's operational processes and delivery timelines.

Where a shipment is confirmed as lost or undelivered, ZORI will take appropriate action in accordance with applicable law and our policies.

7. Damaged Packages

If your package appears visibly damaged when delivered, we recommend taking clear photographs or videos of:

• The outer packaging

• Shipping label

• Any visible damage

• The product and its packaging after opening

Please contact ZORI Customer Support as soon as reasonably possible so that we can investigate the issue and provide an appropriate resolution.

Please retain the product, packaging, and shipping materials until the issue has been resolved, as these may be required for verification or a courier claim.

8. Multiple Products in One Order

If your order contains multiple products, ZORI may ship the products together or separately depending on product availability, processing requirements, inventory location, or courier logistics.

If products are shipped separately, you may receive separate shipping confirmations and tracking details.

9. International Shipping

ZORI currently ships only to the locations made available at checkout.

If international shipping is introduced in the future, applicable shipping charges, estimated delivery times, customs duties, taxes, import fees, and other applicable charges will be communicated at or before checkout where required.

Unless expressly stated otherwise, any applicable customs duties, import taxes, or similar charges associated with international deliveries may be the responsibility of the customer.

10. Delivery Issues and Customer Support

If you experience an issue with your delivery, please contact ZORI Customer Support with your order number and relevant tracking information.

Our team will make reasonable efforts to assist you and coordinate with the relevant courier or service provider where necessary.

11. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact us:

ZORI
A brand operated by ELARIAH LLP

Email: zorijewelsin@gmail.com
Phone: +91 77 1801 5206
Address: Station Road, Kalwa, 302, Jainam Arcade, Thane, Maharashtra – 400605, India

Legal Entity: ELARIAH LLP