Privacy policy

Privacy Policy

Last updated: September 6, 2026

At ZORI, your privacy is important to us. This Privacy Policy explains how ELARIAH LLP, operating under the brand name ZORI (“ZORI”, “ELARIAH LLP”, “we”, “us”, or “our”), collects, uses, stores, and shares your personal information when you visit or use our website, place an order, create an account, contact us, or otherwise interact with our services.

Our website is operated using Shopify, which provides the e-commerce platform that enables us to sell our products and provide our online services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with ZORI, we may collect the following categories of personal information:

Contact and Order Information

This may include:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Shipping address

  • Delivery details

  • Order details

  • Information you provide when contacting customer support

Payment and Transaction Information

When you make a purchase, we may collect information relating to your transaction, including:

  • Payment method

  • Transaction amount

  • Payment status

  • Transaction reference or confirmation details

Payment card and other sensitive payment credentials are generally processed by our payment service providers and may not be stored directly by ZORI.

Account Information

If you create an account with us, we may collect:

  • Email address or username

  • Password or authentication information

  • Account preferences

  • Saved addresses

  • Wishlist or other account-related information

Shopping and Interaction Information

We may collect information about your interaction with our website, including:

  • Products viewed

  • Products added to cart or wishlist

  • Products purchased

  • Returns, refunds, exchanges, or cancellations

  • Reviews or feedback submitted by you

  • Your preferences and interactions with our website

Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Approximate location derived from technical information

  • Website pages visited

  • Date and time of visits

  • Other technical identifiers

Communications

If you contact us through email, forms, social media, messaging services, or other customer-support channels, we may collect the information you provide during that communication.

2. How We Collect Your Information

We may collect personal information:

  • Directly from you, when you place an order, create an account, contact us, subscribe to communications, submit a review, or otherwise provide information to us.

  • Automatically, when you browse or interact with our website through cookies, pixels, analytics tools, and similar technologies.

  • Through Shopify and our service providers, who process information on our behalf to provide services such as website hosting, payments, analytics, customer support, order fulfilment, and shipping.

  • From third parties or partners, where permitted by applicable law and necessary to provide our services or operate our business.

3. Why We Use Your Personal Information

We use personal information only for legitimate and necessary purposes, including:

To Process and Fulfil Your Orders

We use your information to:

  • Process purchases and payments

  • Confirm and manage orders

  • Arrange shipping and delivery

  • Provide order updates

  • Process returns, refunds, exchanges, and cancellations

  • Provide customer support

  • Maintain transaction records

To Provide and Improve Our Website

We may use information to:

  • Operate and maintain our website

  • Improve website functionality

  • Understand how customers use our website

  • Improve our products, services, and customer experience

  • Personalise certain aspects of your shopping experience

To Communicate With You

We may use your contact information to:

  • Respond to enquiries

  • Provide customer support

  • Send order and transaction-related communications

  • Notify you about important changes to our services or policies

Marketing and Promotional Communications

Where permitted by applicable law and, where required, with your consent, we may use your information to send:

  • Promotional emails

  • Product updates

  • New collection announcements

  • Offers and discounts

  • Other marketing communications from ZORI

You may unsubscribe from promotional emails at any time using the unsubscribe option provided in the communication or by contacting us.

Transactional and service-related communications may still be sent where necessary to fulfil an order or provide a service you have requested.

Security and Fraud Prevention

We may use information to:

  • Protect our website and systems

  • Detect and prevent fraud

  • Investigate suspicious or unlawful activity

  • Protect customers, our business, and our service providers

  • Maintain the security and integrity of our services

Legal and Regulatory Compliance

We may process and retain information when necessary to:

  • Comply with applicable laws and regulations

  • Respond to lawful requests from government or law-enforcement authorities

  • Establish, exercise, or defend legal claims

  • Enforce our terms, policies, and agreements

  • Protect our legal rights and interests

4. Cookies and Similar Technologies

ZORI and our service providers may use cookies, pixels, tags, scripts, and similar technologies to operate and improve our website.

These technologies may be used to:

  • Keep your shopping cart functioning

  • Remember preferences

  • Understand website traffic and usage

  • Measure the performance of our website

  • Improve the customer experience

  • Support marketing and advertising activities, where applicable

You may be able to control or disable certain cookies through your browser settings. Disabling some cookies may affect the functionality of parts of our website.

5. How We Share Personal Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Shopify

Our online store is powered by Shopify. Shopify may process information relating to your use of our store in order to provide its e-commerce, hosting, security, analytics, and related services.

You can review Shopify's privacy practices through its official privacy policy:

Shopify Privacy Policy

Payment Service Providers

We may share relevant transaction information with payment gateways and payment service providers to securely process your payments.

Shipping and Delivery Partners

We may share information such as your name, mobile number, shipping address, and order details with courier and logistics partners so that your order can be delivered.

Technology and Service Providers

We may work with third-party providers that help us with:

  • Website technology

  • Hosting

  • Analytics

  • Customer support

  • Marketing

  • Email communication

  • Order fulfilment

  • Data storage

  • Fraud prevention

  • Website security

These providers may process personal information on our behalf and are expected to use it only for the purposes for which it is provided.

Legal and Regulatory Authorities

We may disclose information where required or permitted by applicable law, including in response to lawful requests, court orders, regulatory requirements, or government authorities.

Business Transfers

If ELARIAH LLP undergoes a merger, restructuring, acquisition, sale of assets, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

6. Shopify and Third-Party Services

Our website is hosted and powered by Shopify. Shopify and other service providers may process personal information to provide services to us and to you.

Some service providers may process information outside India. Where personal information is transferred or processed outside India, we will take appropriate steps as required by applicable law.

Third-party services used by our website may also have their own privacy policies. We encourage you to review the privacy policies of such third parties where appropriate.

7. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, social media platforms, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites that we do not control.

When you leave our website or interact directly with a third-party service, we recommend reviewing that third party's privacy policy before providing personal information.

8. Children's Privacy

Our website is intended for a general audience and is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us using the details provided below so that we can review and take appropriate action.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including where necessary to:

  • Provide our products and services

  • Complete and maintain transaction records

  • Provide customer support

  • Comply with legal, tax, accounting, and regulatory obligations

  • Resolve disputes

  • Prevent fraud or misuse

  • Enforce our agreements and policies

  • Protect our legal rights

When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Request information about the personal data we process about you

  • Request correction of inaccurate or incomplete personal information

  • Request deletion of personal information where permitted by applicable law

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is processed

  • Exercise other rights available to you under applicable data protection laws

Where processing is based on consent, you may withdraw that consent. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Some information may need to be retained or processed even after a request for deletion or withdrawal where we are legally required or otherwise permitted to do so.

To exercise your applicable rights, please contact us using the details provided in the Contact Us section below.

We may need to verify your identity before processing certain requests in order to protect your information and prevent unauthorised requests.

12. Marketing Preferences

If you receive promotional communications from ZORI, you may unsubscribe at any time by:

  • Using the unsubscribe option provided in our promotional emails; or

  • Contacting us using the details provided below.

Please note that opting out of marketing communications will not necessarily stop essential communications relating to orders, payments, deliveries, refunds, account activity, or other services you have requested.

13. Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw your consent by contacting us using the details below or through any applicable mechanism provided on our website.

We will process your request within the time and manner required by applicable law.

Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary for those services.

14. Complaints and Grievances

If you have a concern, complaint, or grievance regarding the processing of your personal information or this Privacy Policy, you may contact us using the details provided below.

We will review and respond to your complaint in accordance with applicable law.

Where applicable, you may also have the right to approach the relevant data protection authority or other competent authority.

15. International Data Transfers

Some of our service providers, technology providers, payment partners, analytics providers, or other third parties may process or store information outside India.

Where personal information is transferred outside India, we will take such measures as may be required under applicable Indian data protection laws and regulations.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business or services

  • Changes in technology

  • Changes in how we process personal information

  • Changes in applicable laws or regulations

  • Other operational, legal, or regulatory requirements

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to submit a privacy-related complaint or grievance, please contact us:

ZORI
A brand operated by ELARIAH LLP

Email: zorijewelsin@gmail.com
Phone: +91 77 1801 5206
Address: Station Road, Kalwa, 302, Jainam Arcade, Thane, Maharashtra – 400605, India

Legal Entity: ELARIAH LLP