Refund policy

At ZORI, we want you to feel confident about every purchase. If something isn’t right, you may request a return within 7 days of receiving your order, subject to the conditions below.

ZORI is a brand operated by ELARIAH LLP (“ELARIAH LLP”, “we”, “us”, or “our”).

1. Return Window

You may request a return within 7 days from the date your order is delivered.

To be eligible for a return, the product must be:

  • Unworn and unused

  • In its original and saleable condition

  • Free from stains, damage, perfume, makeup, scratches, or other signs of use

  • Returned with the original tags, packaging, and accessories, where applicable

We reserve the right to reject a return if the product does not meet these conditions.

2. Free Return Shipping

For eligible returns approved by ZORI, return shipping is free of charge.

Once your return request is approved, we will provide the necessary instructions for arranging the return. You will not be charged a return shipping fee for an eligible return.

No restocking fee will be charged.

3. Return Inspection & Refunds

Once the returned product reaches us, it will be inspected to verify that it meets the conditions of this policy.

If the return is approved, the refund will be processed to the original payment method, wherever applicable.

The time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

If a returned product fails our quality inspection because it has been worn, used, damaged, altered, or is missing its original tags, packaging, or accessories, the return may be rejected.

4. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact ZORI Customer Support as soon as possible after delivery.

We may request photographs or videos of the product, packaging, shipping label, or other information to verify the issue.

Once the issue is verified, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.

5. Products Not Eligible for Return

Certain products may not be eligible for return due to hygiene, safety, or product-specific considerations.

Any applicable return restrictions will be clearly communicated on the relevant product page before purchase.

Products that have been worn, used, altered, damaged, or otherwise do not meet the return conditions will not be eligible for return.

6. How to Request a Return

To request a return, please contact ZORI Customer Support within 7 days of delivery.

Please provide:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photographs or videos, where requested

Our team will review your request and, if eligible, provide you with the return instructions.

Please do not send a product back without receiving return instructions from our team.

7. Order Cancellation

You may request cancellation of your order within 24 hours of placing the order, provided the order has not already been processed, fulfilled, or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may request a return after delivery, subject to this Return & Refund Policy.

If a cancellation is approved, the applicable refund will be processed to the original payment method, wherever possible.

8. Refund Delays

Once a refund has been processed by us, the time taken for the amount to appear in your account depends on your bank, card issuer, payment gateway, or payment provider.

If you have not received your refund after the applicable processing period, please contact ZORI Customer Support with your order details so that we can assist you.

9. Policy Updates

ELARIAH LLP may update this Return & Refund Policy from time to time.

Any changes will be published on this page. The updated policy will apply to purchases made after the revised policy becomes effective, unless otherwise required by applicable law.

Last updated: September 2026

10. Contact Us

For questions or assistance regarding returns, refunds, replacements, or cancellations, please contact ZORI Customer Support through the contact details provided on our website.

ZORI
A brand operated by ELARIAH LLP